Ethernet service equipment will be upgraded in the ASB machine room. This outage will cause many servers to be temporarily unavailable, but does not include Exchange servers.
Questions and comments should be directed to Kori Kaiser, , 515-294-4000.
A campus router suffered a software-based failure today, Monday, July 21. This fault caused a network outage of 5 minutes for the following campus buildings:
Veterinary Medicine
RCA Residence Complex
Maple-Willow-Larch Residence Complex
Iowa State Center
Reiman Gardens
Athletics Complex
The Knoll
Lied Recreation Center
Information Booth
Hixson-Lied Student Success Center
This problem is being investigated by ITS Networking and Communications. ITS apologizes for any inconvenience caused by this router software failure.
Questions and comments should be directed to Steve Schallehn, , 515-294-8565.
Music on Hold is currently down campus-wide. We are waiting on parts so it could be a day or two before this is resolved. Updates will be posted here as available.
Residents of buildings 21 & 22 in Frederiksen Court are without Internet service following a series of strong thunderstorms in the Ames area. IT Services staff have been notified and are working on restoring service. No estimate of an uptime is available.
Building 11 had also been affected but service has been restored there.
Ethernet service equipment, connecting computers to the Internet, will be upgraded in the following buildings:
-- Helser Residence Hall
-- Friley Residence Hall
-- Eaton Residence Hall
-- Martin Residence Hall
-- Wallace Residence Hall
-- Knapp-Storms Commons
During the upgrade, computers in the listed buildings will lose connection to the campus network and the Internet. Computers utilizing NetReg DHCP in these buildings may receive a different IP address in the same network range. Generally, such IP address changes
will not affect computer usability.
While users should be prepared for network services to be unavailable during the entire outage, actual network downtime for each user is anticipated to be less than 15 minutes.
IPX, a historical Novell file and print server protocol, will be removed on a trial basis from ALL Department of Residence Managed buildings.
While IT Services believes this will not affect user printing and file services, any users with file and printing problems after the upgrade should report them to their IT support professional or to the Solution Center, 515-294-4000 or email .
The Veterinary Medicine Complex wireless network will be updated to enhance system capacity.
During the updates, there will be brief periods where wireless is unavailable in the Veterinary Medicine Complex or a wireless connection will exist but Internet connectivity is lost. While such outages will be 5 minutes or less, these outages may occur at any
time during the update process.
During this time, users should use wired network connections or if wireless problems do occur, most often a reboot will restore network service.
Questions and comments from Veterinary Medicine students and staff may be sent through the Veterinary Medicine Computer Services, 294-2257, . Others with questions may contact the Solution Center, , 294-4000.
