Critical Event Log

Music on Hold

alward — Tue, 22 Jul 2008 10:17:53 -0500

Music on Hold is currently down campus-wide. We are waiting on parts so it could be a day or two before this is resolved. Updates will be posted here as available.

Scheduled Network Maintenance

mhmayer — Mon, 21 Jul 2008 18:28:56 -0500

Ethernet service equipment will be upgraded in the ASB machine room. This outage will cause many servers to be temporarily unavailable, but does not include Exchange servers.

Questions and comments should be directed to Kori Kaiser, fwsupport@iastate.edu, 515-294-4000.

Brief Network Outage

mhmayer — Mon, 21 Jul 2008 18:25:42 -0500

A campus router suffered a software-based failure today, Monday, July 21. This fault caused a network outage of 5 minutes for the following campus buildings:

Veterinary Medicine
RCA Residence Complex
Maple-Willow-Larch Residence Complex
Iowa State Center
Reiman Gardens
Athletics Complex
The Knoll
Lied Recreation Center
Information Booth
Hixson-Lied Student Success Center

This problem is being investigated by ITS Networking and Communications. ITS apologizes for any inconvenience caused by this router software failure.

Questions and comments should be directed to Steve Schallehn, routers@iastate.edu, 515-294-8565.

ASW & AFS-9 Access Issues

carrants — Fri, 18 Jul 2008 13:12:36 -0500

ASW is currently having a problem accessing AFS-9. IT Services staff are aware of the problem and are working on it. A resolution time is unknown.

Limited Network Outage in Frederiksen Court

carrants — Thu, 17 Jul 2008 22:00:46 -0500

Residents of buildings 21 & 22 in Frederiksen Court are without Internet service following a series of strong thunderstorms in the Ames area. IT Services staff have been notified and are working on restoring service. No estimate of an uptime is available.

Building 11 had also been affected but service has been restored there.

Veterinary Medicine Complex Wireless Network Update

mhmayer — Wed, 16 Jul 2008 18:44:04 -0500

The Veterinary Medicine Complex wireless network will be updated to enhance system capacity.

During the updates, there will be brief periods where wireless is unavailable in the Veterinary Medicine Complex or a wireless connection will exist but Internet connectivity is lost. While such outages will be 5 minutes or less, these outages may occur at any
time during the update process.

During this time, users should use wired network connections or if wireless problems do occur, most often a reboot will restore network service.

Questions and comments from Veterinary Medicine students and staff may be sent through the Veterinary Medicine Computer Services, 294-2257, cvmsupport@iastate.edu. Others with questions may contact the Solution Center, solution@iastate.edu, 294-4000.

IPX Removal

mhmayer — Wed, 16 Jul 2008 18:37:37 -0500

IPX, a historical Novell file and print server protocol, will be removed on a trial basis from ALL Department of Residence Managed buildings.

While IT Services believes this will not affect user printing and file services, any users with file and printing problems after the upgrade should report them to their IT support professional or to the Solution Center, 515-294-4000 or email solution@iastate.edu.

Scheduled Network Outage

mhmayer — Wed, 16 Jul 2008 17:54:41 -0500

Ethernet service equipment, connecting computers to the Internet, will be upgraded in the following buildings:

-- Helser Residence Hall
-- Friley Residence Hall
-- Eaton Residence Hall
-- Martin Residence Hall
-- Wallace Residence Hall
-- Knapp-Storms Commons

During the upgrade, computers in the listed buildings will lose connection to the campus network and the Internet. Computers utilizing NetReg DHCP in these buildings may receive a different IP address in the same network range. Generally, such IP address changes
will not affect computer usability.

While users should be prepared for network services to be unavailable during the entire outage, actual network downtime for each user is anticipated to be less than 15 minutes.

File Server Problems

mhmayer — Sat, 12 Jul 2008 07:23:59 -0500

One AFS file server, AFS-6, used for storing student and staff data was showing instability. That problem is now resolved.

Account Services Website Unavailable

carrants — Thu, 10 Jul 2008 15:49:01 -0500

The website for account services (e.g., Net-ID) at http://asw.iastate.edu is unavailable as of 3:30 pm on July 10. Staff is aware of the problem. An estimated uptime is not yet known.

Maple-Willow-Larch Commons Cable Cut

alward — Thu, 10 Jul 2008 09:39:17 -0500

There has been a data and phone cable cut in the area of Maple-Willow-Larch Commons. Staff are aware of the problem. Uptime is not known.

Router Maintenance Affects Southeast Campus Buildings

mhmayer — Wed, 09 Jul 2008 10:57:44 -0500

Upgrade to a campus router will affect access to the campus network and Internet connectivity for some buildings in the southeast part of campus. This upgrade is needed to enhance future services.

Although the entire maintenance window is reserved, downtime is anticipated to be less than 10 minutes.

Buildings affected by this maintenance:

Veterinary Medicine
RCA Residence Complex
Maple-Willow-Larch Residence Complex
Iowa State Center
Reiman Gardens
Athletics Complex
The Knoll
Lied Recreation Center
Information Booth
Hixson-Lied Student Success Center

Questions and comments should be directed to Steve Schallehn, routers@iastate.edu, 515-294-8565.

Scheduled Exchange Outage

mhmayer — Mon, 07 Jul 2008 16:35:43 -0500

Ethernet service to Exchange servers will be upgraded on Thursday, July 10. The outage will cause Exchange services, including Microsoft Outlook Web Access and Mobile device connectivity, to be temporarily unavailable.

WebMail, Public Webpages Unavailable for Some Users

zbell — Mon, 07 Jul 2008 08:32:14 -0500

WebMail and public webpages are unavailable for some users. This is due to an outage of the AFS-5 server. Staff is aware of the problem. An estimated uptime is not yet known.

Afs outtage affecting hosted web sites

Fri, 04 Jul 2008 20:22:45 -0500

Due to a hardware failure on one of the afs servers, all of the web sites hosted by the Web Development group were offline. This includes www.iastate.edu, www.it.iastate.edu, and many others.