Iowa State University

ITInformation Technology

Change the Delivery of Your ISU Email Using ASW

These instructions will help students, faculty, and staff forward ISU email to a non-ISU email account using ASW. You need to do this if you are graduating from ISU. Before beginning, be sure you have another email account set up to forward your email to. Emails will be forwarded from your account for at least six months after you graduate from ISU. It is not enough to simply migrate existing email to a new account; this procedure will make sure any new emails received by the ISU server will forward to a new account.

Faculty and Staff may forward their email to a non-ISU email account while employed at ISU; however, employees should be familiar with ISU's Email Best Practices before proceeding. Net-ID accounts for departing employees are suspended following their last day of work. Once the account is suspended, email forwarding will stop and a Notice of Non-Delivery reply will go out in response to any email sent to suspended accounts. To set up a personal email address to include in the Notice of Non-Delivery reply, see Net-ID Suspension.

Note: Once you have forwarded your email, your email will be affected by the new account server you choose to forward to and will be subject to its blocked and black lists. Even the major email providers have at times blocked email from Iowa State University. ITS can only provide support to Iowa State email and cannot help once it has left Iowa State University.

  1. Log into ASW with your Net-ID and password.
  2. Click "Change Mail Delivery."
  3. On the next screen, you will see two sections for handling of your email. Under the box labeled, "I would like to have my email:," select from the following options, depending on your status.
    • Students will see:
      "Delivered to CyMail at Google"
      "Forwarded to email address__________"
      "Disabled"
    • Faculty/Staff will see:
      "Delivered to Exchange"
      "Forwarded to email address__________"
      "Disabled"
  4. To forward your email to an off-campus email, select "Forwarded to email address" and enter the address to forward to in the text field.
  5. Click "Update Now."

To enter a personal email address to be included in the Notice of Non-Delivery, follow these steps:

  1. Log into ASW with your Net-ID and password.
  2. Click "Change Mail Delivery."
  3. Enter your personal email address in the box under "After Separation from ISU" and click "Update My info."