Iowa State University

ITInformation Technology

Set Up Email for Faculty & Staff (Office 365)

Set Up Your Office 365 Email Account

On Desktops & Laptops

First Time Setup

  1. Open Outlook and click "Next".
  2. When asked "Do you want to set up Outlook to connect to an email account?" select "Yes", then click "Next".
  3. Configure your account:
    1. If your computer is on the domain (On Campus):
      1. Log in with your Net-ID and password.
      2. Your information should be completed automatically. Click "Next".
      3. Enter your password when prompted.
      4. Wait for your account to be configured. This can take two to three minutes.
    2. If your computer is not on the domain (Off Campus):
      1. Select "E-mail Account".
      2. Enter
        • Your Name: Your Name
        • E-mail Address: your-net-id@iastate.edu
        • Password: Your Net-ID password
        • Retype Password: Your Net-ID password again
      3. Click "Next".
  4. The dialog should report that your account was successfully configured. Click "Finish".

Recreate Profile

  1. Go to "Start" > "Control Panel".
  2. Change the "View by" dropdown in the top right corner to either "Large Icons" or "Small Icons".
  3. Click "Mail", then "Show Profiles", then "Add".
  4. Enter a Profile Name (e.g., Exchange, IAState, etc.).
  5. Configure your account:
    1. If your computer is on the domain (On Campus):
      1. Log in with your Net-ID and password.
      2. Your information should be completed automatically. Click "Next".
      3. Enter your password when prompted.
      4. Wait for your account to be configured. This can take two to three minutes.
    2. If your computer is not on the domain (Off Campus):
      1. Select "E-mail Account".
      2. Enter
        1. Your Name: Your Name
        2. E-mail Address: your-net-id@iastate.edu
        3. Password: Your Net-ID password
        4. Retype Password: Your Net-ID password again
      3. Click "Next".
  6. The dialog should report that your account was successfully configured. Click "Finish".
  7. Change the Always use this profile drop-down to the profile you just created.
  8. Click "OK".
  1. The Account Setup Assistant should automatically start the first time you open Outlook 2011. If it does not, on the menu bar, click "Tools" > "Accounts".
  2. Click "Exchange Account". (If you already have an account in Outlook, click the plus [+] button, then "Exchange Account".)
  3. On the Accounts Window type in the following information:
    • Email Address: your-net-id@iastate.edu
    • Method: "User Name and Password"
    • User name: your-net-id@iastate.edu
    • Password: Your NET-ID password
    • Check "Configure automatically"
  4. Click "Add Account".
  5. If you receive a message stating that "Outlook was redirected to the server...", check "Always use my response for this server". Then click "Allow".
  6. Close the "Accounts" window. Outlook is now ready to use.
  1. Open Mail.
  2. On the menu bar, click "Mail" > "Preferences...", then click the "Accounts" tab.
  3. Click the plus [+] button in the bottom left corner and fill in the fields:
    • Full Name: Your Name
    • Email Address: your-net-id@iastate.edu
    • Password: Your NET-ID password
  4. Click "Continue".
  5. The boxes to sync your Mac's Address Book contacts and iCal calendar are checked by default. Uncheck these boxes if you do not wish to sync your contacts and calendar. Click "Continue".
  6. Click "Create".
  1. Open Mail.
  2. Select "Settings" > "Accounts".
  3. Select "Add an Account" > "Exchange" and fill in the fields:
    • Email Address: your-net-id@iastate.edu
    • Password: Your NET-ID password
  4. Select "Connect".

Note: Thunderbird uses the IMAP email protocol. Using this protocol does NOT allow access to calendars, contacts, tasks, or public folders. It also produces four times the load on the Exchange server compared to the native Exchange protocol used by the recommended email clients (see Related Resources on the right) or Outlook Web Access (OWA). Please use the native Exchange protocol whenever possible.

  1. Open Thunderbird and go to "Tools" > "Account Settings" > "Account Actions" > "Add Mail Account". Note: If this is your first time opening Thunderbird, it will automatically ask you to add a new account and open the "Mail Account Setup" screen.
  2. On the "Mail Account Setup" screen, enter the following information:
    • Your name: Your Name
    • Email address: your-net-id@iastate.edu
    • Password: Your Net-ID password
  3. Check the box "Remember password" and click "Continue". Note: Thunderbird may fail to find your settings automatically, returning the error message: "Thunderbird failed to find the settings for your email account." Disregard this message and procede to the next step.
  4. On the "Incoming" row, enter the following information:
    • Incoming: IMAP
    • Server hostname: outlook.office365.com
    • Port: 993
    • User Name: your-net-id@iastate.edu
    • Connection security: SSL/TLS
    • Authentication method: Normal password
  5. On the "Outgoing" row, enter the following information:
    • Server hostname: smtp.office365.com
    • Port: 587
    • User Name: your-net-id@iastate.edu
    • Authentication method: Normal password
    • Connection security: STARTTLS
  6. Click "Create Account" or "Done".

On the Web

  1. Open a modern web browser to: http://outlook.iastate.edu.
  2. Enter (or select): your-net-id@iastate.edu
  3. Enter your Net-ID password in the "Password" field.
  4. Select "Sign In".

On Mobile Devices (Smartphones & Tablets)

Note: Due to the wide variety of Android devices available, these instructions might not match exactly what you see on your device. For help setting up your Office 365 email account, contact the Solution Center at 515-294-4000.

  1. Select "Settings".
  2. Select "Accounts".
  3. Select "Add Account".
  4. Select "Exchange ActiveSync" or "Corporate".
  5. On the following screens enter
    • Email Address: your-net-id@iastate.edu
    • Password: "Your Net-ID password"
    • Domain/Username: iastate.edu\your-net-id@iastate.edu
    • Server: outlook.office365.com
  6. Check both "Use SSL" and "Accept all SSL Certificates".
  7. Click "Next".
  8. Configure optional settings
    • How frequent you wish the device to check your email
    • Amount of mail to synchronize
    • Calendar items to synchronize
    • Contacts to synchronize
  9. Click "Save" or "Finish".
  1. Select "Settings" > "Mail, Contacts, Calendars" > "Add Account" > "Exchange".
  2. Enter
    • Email Address: your-net-id@iastate.edu
    • Password: Your Net-ID password
    • Description: Choose a description (e.g., Exchange, IAState, Work, etc.)
  3. Select "Next".
  4. Select "Save".
  1. Select "Settings" > "email + accounts" > "add an account" > "Outlook".
  2. Enter
    • Email Address: your-net-id@iastate.edu
    • Password: Your Net-ID password
  3. Select "sign in".
  4. Select "done".