Iowa State University IT

Solution Center

The Solution Center, 195 Durham Center, provides direct support for information technology customers and acts as a single point of contact for problem resolution. Its mission is to help the people of Iowa State University with supported computer software, networking, and service issues.

Hours of operation are:

Contact Information

The Solution Center can be contacted by email at solution@iastate.edu, by phone at 515-294-4000, or by walking into 195 Durham Center. Faxes can be sent to 515-294-9062.

You can also submit a question or seek help with a computer-related problem by submitting a problem description using the online web form. In most cases, you will receive a response back within one business day. Requests submitted on weekends or holidays will be processed on the next business day.

Levels of Support

The Solution Center offers multiple levels of support, including referrals to other support staff as needed. To the extent possible, questions are answered via the method they are received. In more complex situations, staff may follow up via another method, such as email, phone, or by having the customer drop off a system for diagnosis.

Students living in the Residence system can schedule appointments for networking assistance through the Student Network Access Program (SNAP), which is housed in the Solution Center.

Customer Identification

Customers may be asked to identify themselves by their Iowa State Net-ID (which is also the first portion of an Iowa State email address). This process is used to ensure that support resources are being directed to people who are affiliated with Iowa State University.

Although we may ask for your Net-ID, we rarely need to ask for your password over the phone and will never ask for it in an email exchange.

Minimum Support Standards

To receive support through the Solution Center, computer systems must meet minimum university standards. Supported operating systems are Windows 2000 and XP, Macintosh OS X, and Red Hat Enterprise Linux (RHEL).

Feedback Statistics

See how the Solution Center is meeting the IT Support needs of Iowa State University by viewing the Solution Center's week-by-week feedback statistics.
Solution Center's week-by-week feedback statistics for CHS.