Iowa State University IT

Solution Center Statistics

These results are from the survey generated with each closed contact. The current survey was begun on January 20, 2008. It was updated to include two new questions for CHS on April 4, 2008. Survey results presented here include CHS contacts, but not those questions which are specific to CHS.

<< Last | Sun, 22 Nov 2009 - Sat, 28 Nov 2009 | Next >>

Total Responses: 13

Did we provide a solution?
Yes: 92% (12 of 13)
No: 8% (1 of 13)
 
Did we provide a solution on your first contact?
Yes: 77% (10 of 13)
No: 23% (3 of 13)
 
How satisfied were you with the courtesy of the analyst?
Very Satisfied: 92% (12 of 13)
Somewhat Satisfied: 8% (1 of 13)
Satisfied: 0% (0 of 13)
Somewhat Dissatisfied: 0% (0 of 13)
Dissatisfied: 0% (0 of 13)
 
How satisfied were you with the technical skills or knowledge of the analyst?
Very Satisfied: 77% (10 of 13)
Somewhat Satisfied: 8% (1 of 13)
Satisfied: 0% (0 of 13)
Somewhat Dissatisfied: 8% (1 of 13)
Dissatisfied: 0% (0 of 13)
 
How satisfied were you with the timeliness of the service provided?
Very Satisfied: 85% (11 of 13)
Somewhat Satisfied: 0% (0 of 13)
Satisfied: 8% (1 of 13)
Somewhat Dissatisfied: 8% (1 of 13)
Dissatisfied: 0% (0 of 13)
 
How satisfied were you with the quality of the service provided?
Very Satisfied: 92% (12 of 13)
Somewhat Satisfied: 0% (0 of 13)
Satisfied: 0% (0 of 13)
Somewhat Dissatisfied: 0% (0 of 13)
Dissatisfied: 0% (0 of 13)
 
How satisfied were you with the overall service provided?
Very Satisfied: 85% (11 of 13)
Somewhat Satisfied: 8% (1 of 13)
Satisfied: 0% (0 of 13)
Somewhat Dissatisfied: 0% (0 of 13)
Dissatisfied: 0% (0 of 13)