Voice Mail

Quick Reference

Press 1 to Record and Send Messages
Press 2 to Get Messages You Have Received
Press 3 to Administer Personal Greetings
Press 4 to Check Outgoing Messages
Press 5 for Personal Options (Password/Name/Lists)
Press 7 to Scan Messages

Accessing Voice Mail

Dial 6-6245 (6-MAIL). From an off-campus telephone, dial 296-6245.
Enter extension number, followed by the # (enter only # from your own extension).
Enter password and #. (Forgot your password, please contact your voice/data coordinator to have it reset.)

New Users:

To call Voice Mail the first time, dial 6-6245 (6-MAIL). From an off-campus telephone, dial 296-6245.
Enter your extension number, followed by the # (enter only # from your own extension). Your default password is #.
The system will ask you to voice in your name and create a password of at least two digits.

Activity Menu
Record and Send Messages (record, edit, address, deliver)	1
Listen and Respond to Messages (retrieve, sort/save, respond)	ABC 2
Create Personal Greetings (record, edit, activate)	DEF 3
Check Outgoing Messages (retrieve, sort/save, review/modify, resend)	GHI 4
Change Password/Create Lists/Personal Directories (create, review/modify, scan)	JKL 5
Scan Messages Quickly (and/or headers)	PRS 7

Play-Back Controls
1	Rewind ABC 2	Play/Pause DEF 3
Louder GHI 4	Back Up JKL 5	Advance MNO 6
Softer PRS 7	Slower TUV 8	Faster WXY 9
*	Listen/Replay Oper 0	Skip #
Press 3 to pause and 3 again to continue. Q = 7 Z = 9

Basic Commands
Help	4 or H
Restart at Activity Menu	7 or R
Wait	9 or W
Transfer to an extension	8 or T
Look up name/extension	6 or N
Exit system	9 or X
Transfer call to operator	*0
Delete	3 or D
Undelete (may not be available with your system)	8 or U
Hold message in category	4 or H
Relog in	7 or R
Skip call answer greeting	1
Use while addressing:
Alternate addressing (switch between name/ext.)	2 or A
Use mailing list	5 or L

Press 1 to Record and Send Messages.

Speak Message: Press # to approve or 1 to edit your message.
Address Message: Enter extension number(s) and #.
Press # when finished addressing.
Delivery Options: Press 1 Private
2 Public
3 Schedule Delivery
4 File Copy
Send Message: Press # to send message.

Press 2 to Get Messages You Have Received.

Press 0 to listen to message summary.
Press # to skip and save.
Press *D to delete a message.

Reply to Message: Listen to message.
Press 1 to respond/forward message.
Press 1 to reply in Voice Mail.
Attach a copy: yes (9) or no (6).
Forward Message with a Comment: Listen to message.
Press 1 to respond/forward message.
Press 2 to forward with comment.
Speak your message.
Press # to approve or 1 to edit.
Enter extension number and #.
Press # when finished addressing.
Delivery Options: Press 1 for Private
2 for Priority
3 to schedule delivery
4 to file a copy
Send Message: Press # to send message.

Press 3 to Administer Personal Greeting(s).

Select Call Type: Press 4 to select call type.
Press 1 for Internal/External.

Internal - message played to callers within ISU.
External - message played to callers outside ISU.

or

Press 2 for Busy/No Answer.

Busy - message played to callers when you are on the telephone.
No Answer - message played to callers when you are away from your desk.
and

Press 3 for Out of Hours.

Message played outside normal business hours (5:01 p.m. to 7:59 a.m.).

Press 5 for Same Greeting for All Calls.
Create Greetings: Press 3 to administer greeting.
Press 1 to record greeting.
Enter greeting number, 1-9.
Press 1 to begin recording.
Speak greeting.
Press # to approve or 1 to edit.
Activate the Greeting: After recording, follow prompts to activate your greeting.

Press 0 All Calls
1 Busy or Internal
2 No Answer or External

Press # when finished.

Press 4 to Check Outgoing Messages.

Listen to category and message header.
Press any or none of the following:

0 Listen to the message.

2 3 Play back the message header.

*D Delete and skip to the next message

# Save and skip to the next message

*# Skip to the next message category

Categories:

Undelivered - Not yet sent because it's scheduled for future delivery.
Delivered - Delivered but not yet listened to.
Accessed - Delivered and listened to.
Undeliverable - Can't be delivered, usually be cause the recipient's mailbox is full.
Filed - Copies and saves the outgoing message to re-send and/or modify.

Press 5 for Personal Options

To Change your Password: Press 5 4 from main menu.
Enter a new password followed by the #. (Password must be at least two characters, not ascending or descending digits and not the same digits).
Re-enter the password again followed by the #.
To Record your Name: Press 5 5 from the main menu.
Speak your name after the tone.
Press 1 to stop.
Press 1 to re-record.
Press 23 to play back
Press # to approve.
To Create Mailing Lists: Press 5 1 1 from the Main Menu.
Enter the list ID (up to 6 letters or digits) and press #.
Press 1 to make list private or 2 to make list public.
Enter an address and press #.
Repeat step 4 until list is complete.
Press # to approve.

Press 7 to Scan Messages Quickly

1 Scan headers and messages.
2 Scan headers only.
3 Scan messages only.

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