Personal repairing a computer with text: Your Computer is Your Life, Computer Service is your tech lifeline

In an effort to prioritize the safety of our students, faculty, staff and visitors amid the COVID-19 outbreak, Computer Service will be closed until further notice. We appreciate your patience and understanding during this unprecedented time.

Computer Service

Contact Us

Computer Service helps Iowa State students, faculty, staff, and departments with a variety of computer hardware problems.


Phone icon Call (515) 294-2218

Map marker icon Visit 74 Durham Center

Email icon Email computerservice@iastate.edu

Computer Service Hours

Mon - Fri (Fall & Spring) 8:00 am - 5:00 pm
Sat - Sun (Fall & Spring) Closed
Mon - Fri (Summer) 7:30 am - 4:00 pm
Sat - Sun (Summer) Closed

 

Support Services

Iowa State IT Computer Service can help you with: 

  • Hardware repair
  • Evaluate, recommend, and install cards and drives into supported brands
  • Provide computer data recovery for most computers and storage devices

Request Service

For individual customers:

Bring your equipment to 74 Durham Center.

For departmental clients (choose one):

  1. Bring the university-owned equipment to 74 Durham Center
  2. Request pickup using the Computer Service Pickup Request 
  3. Request an on-site visit (for an additional fee)

    Service Rates

    If you want Computer Service to perform a personal repair, any charges can be billed to your U-Bill or charged to a MasterCard or Visa credit card. Departmental repairs can be charged to a university account or an Iowa State Purchasing Card (PCard).

    Warranty Problem DiagnosisVariable*
    Memory Installation$26.00/computer**
    Peripheral Device Installation$39.00/device**
    Software Installation$104.00/computer***
    Data Recovery$67.00/device
    Pickup/Delivery Service (university-owned equipment)No charge
    On-Site Service$52.00/hour (3/4-hour minimum)

     *Cost depends on computer and warranty coverage. For machines under warranty, a standard labor rate of $52.00 applies when not covered by vendor.

    ** Does not include cost of parts

    ***Proof of ownership required and computer must be in good working order