The following information applies to recovering files stored in Cyfiles, OrgFiles, and Research Files. For additional information on each of these storage options, including definitions on the three different checkpoints used for backing up data, see the File Storage service page.
Restore Files (Windows)
Files are restored on a Windows computer using the Previous Versions feature. To restore a file or folder to a previous version, follow these steps:
- Right-click on the file or folder you wish to recover and select Properties.
- Click on the Previous Version tab to view a list of previous versions with the time and date the checkpoint (backup) was taken.
If no previous versions are listed, the file has not changed since the last checkpoint (backup), and you will need to follow these steps:.
- Select the file or folder you wish to recover from the list.
- The buttons at the bottom of the screen will allow you to:
- View the file in Read-Only mode.
- Copy the file to a new location.
- Restore Replace the existing file with the version you have selected.
Restore Files (Mac OS X)
- Select the folder containing the file or folder you wish to restore.
- From the "Go" menu, select "Go to Folder…"
- In the "Go to the folder" dialog, enter ".ckpt" and click "Go".
- A window with the checkpoints (backups) for this folder will appear. The folders in this listing have the following naming structure: Year_Month_Day_Hour_Minute_Second_Timezone.
- Open the folder that was created at the time you wish to recover from.
- You will now see a window of what the folder looked like at the time the checkpoint occurred.
- From here you can copy any file or folder directly into the original location or save them somewhere else on your computer. (If you copy them into the original folder, the current file will be overwritten.)
- You can open the files of folder from this location in Read-only format.