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Why did I get this email about a conflict between Google and CyMail accounts?

This news item expired June 1, 2011. It may contain out-of-date information.
On Friday, March 31, many Iowa State students received an email from the Solution Center stating that they needed to take action to avoid conflicts between Google accounts and CyMail accounts. The following scenarios illustrate different situations that may have caused the email to be sent to these students. If you received this email, read the stories below and follow the link to learn how to remedy the situation.

Monica‘s Story
On Friday I received an email from the Solution Center referring to changes implemented by Google. I was unsure what this email meant, so I called the Solution Center and they led me through some steps to find out how the changes from Google would affect me.

How do I Resolve Google Account Conflicts?

After performing the steps with the Solution Center, I found out that I did have a Google account, which was created during a class last semester where we shared Google Docs. Since the class is over and I no longer need the account or the documents, I can have Google delete it now; or, I can simply abandon the account by not logging into it anymore.

Joshua‘s Story
I got this strange email Friday from the Solution Center. It worried me because it said there was a conflict between my CyMail account and Google account. Confused, I called the Solution Center to clarify what was happening and what I had to do about it.

How do I Resolve Google Account Conflicts?

After walking through the steps with the Solution Center, I discovered that Picassa, which I use to store pictures, is actually a Google account. Because I did not want to lose my pictures, I had to change the name on my Google account.

Anthony's Story
Saturday morning I tried to log into my Blogger account and got an error message that said my account had been renamed and gave me two options:

1. Use the new account name – or –

2. Change the account to a new name

Frantic, I called my friend who also uses blogger and explained the situation to him. He asked me if I got the email about changes Google was making. I could not remember getting any email like that, but I get so much email that I might have missed it. My friend suggested I contact the Solution Center, which I did.

How do I Resolve Google Account Conflicts?

After talking to the Solution Center, I found that the account I call my Blogger account is really a Google account. They helped me get the name changed, and now everything works fine.