Iowa State University

ITInformation Technology

Exchange Migration Results in New Features for Users

This news item expired March 20, 2012. It may contain out-of-date information.

Email is one of the most popular forms of communication in use around the world today, and Iowa State is no exception. IT Services strives to maintain robust, reliable email networks for students, faculty, and staff. Email for faculty and staff at ISU is provided through Microsoft's Exchange, which has been used in one form or another on campus since the early 1990s. In November, IT Services staff members began the process of upgrading the email system for faculty and staff to Exchange 2010, the latest version of this system.

IT professionals from across campus, campus email users, and IT Services administrators all contributed to the decision to upgrade to Exchange 2010. Factors that determined when to initiate the change included the availability of resources in the current campus environment, stability of the new product, and the desire for new features.

With over 11,400 users, making the switch to Exchange 2010 required planning and work before any accounts could be migrated to the new environment. A thorough review of the existing Exchange environment was performed, resulting in additional storage, new servers, and server resources being added for the proper implementation of Exchange 2010.

After installation and testing of the new hardware and related resources, the process of migrating user accounts to Exchange 2010 began in November. Exchange administrators from IT Services worked with campus units to determine the best times for moving their Exchange accounts. Representatives from the Solution Center contacted users with mailboxes that required extra attention during the migration. Exchange accounts were migrated at an average rate of approximately 700 per day and up to 2000 per week. On February 8, the migration process was complete, with over 113 million items, equaling 10 terabytes of data moved.

Now that Exchange 2010 is fully in place at Iowa State, users will notice many new features, including a better experience with Outlook Web App (OWA), the interface used to access Exchange email from web browsers. OWA in Exchange 2010 offers more browser compatibility, calendaring features like those found in the Outlook email program, and public folder access. The new Exchange environment is more stable than the previous version, with additional resources available to meet the growing needs of today's mobile devices.

IT Services Exchange administrators have provided the Solution Center with resources and information users may need for configuring their systems for the best performance with Exchange 2010. If you have questions or experience problems with your Exchange email, contact the Solution Center.

Additional information can also be found on the Email for Faculty and Staff (ISU Exchange) service page or on the What's New in Exchange 2010 web page.