Iowa State University

ITInformation Technology

New Telephone System: Here's What We're Hearing

This news item expired July 7, 2013. It may contain out-of-date information.

The first group of approximately 1,000 on-campus telephone customers was fully converted to the new Aastra system on May 31, and a second group, another 1,000 users, converted June 6. The overall implementation is proceeding according to schedule.

While the new (Aastra) system is functioning well, ITS is finding that it is taking longer than expected to remove telephone lines from the old (Avaya) system, which has caused some service disruptions on conversion day. During this time, you may need to dial full telephone numbers for on campus calls, 8-515-294-xxxx. We are finding this is generally resolved within 24 hours of conversion.

As telephone users are being converted, several questions and comments have come up somewhat frequently.

Clearspan Server Unavailable

The User ID for the web portal, where you can access and program many of your telephone features, is long (##########@voice.iastate.edu). Many users are having trouble typing it in correctly the first time or two. If you DO type it incorrectly, you will get a message that says "Clearspan server unavailable." Most likely, the server is available and you made a typo; please try entering your User ID again. If you get locked out (after five incorrect attempts), call the Solution Center at 515-294-4000 to reset your password.

Lock Button

Do not push the lock button on your telephone. While instructions from Aastra indicate that it is ok to do so, if you push "lock', your telephone will need to be manually unlocked by ITS personnel.

Your name is incorrect on the new telephone

If you would like to change your name on the telephone for any reason, you may do that through the Aastra Web portal, on your Profile. After making your change, click Apply.

BLF stands for Busy Lamp Field

This is programmable. What that means is that you can select certain frequently called numbers to display a signal when that person's telephone is busy. You can add numbers to your BLF through the Aastra Web portal.

If your telephone is pre-programmed for more BLF fields than you require, you may substitute other types of fields, such as speed dial, in these areas. After July 1 when all telephones are fully converted, ITS and Aastra will add functions to make that simpler for users to program. In the meantime, if you would like to replace BLF with speed dial or other functions, please contact the Solution Center at 515-294-4000.

You will find further information, including how to set up call forwarding, access voice mail, and the mobile option (simultaneous ring) on the how to Set Up Your Aastra Telephone and Features.

Upcoming Installations

The following buildings are scheduled for telephone installation in the next week.

June 7
  • Agronomy Hall
  • Environmental Health and Safety Services Building
  • Livestock Infectious Disease Isolation Facility
June 10
  • Veterinary Medicine
June 11
  • Veterinary Medicine Childcare
  • Veterinary Medicine Power Plant
  • Veterinary Medicine Field Services
  • VMRI Buildings
June 12
  • Curtiss Hall
  • Lloyd Veterinary Medical Center
June 13
  • Enrollment Services Center
  • Iowa State University Advancement Center

Upcoming Conversions

The following buildings will convert completely to the Aastra system next Thursday, June 13.

  • Advanced Machinery Systems Laboratory
  • Agronomy Greenhouse
  • Ames Lab (including Maintenance Shop and Warehouse)
  • Armory
  • ASB (Controllers Office and Purchasing)
  • Biorenewables Research Laboratory (CBIRC)
  • Campanile
  • Carver Co-Lab
  • Communications Building
  • Crop Genome Informatics Laboratory
  • Davidson Hall
  • East Hall
  • Extension Information Technology
  • Farm House
  • Firemanship Training
  • Genetics Laboratory
  • Gilman Hall
  • Hach Hall
  • Heady Hall
  • Howe Hall
  • Industrial Education II
  • Insectary
  • Jischke Honors Building
  • Kildee Hall
  • Lagomarcino Hall
  • Meats Laboratory
  • Metals Annex
  • Molecular Biology Building
  • Music Hall
  • National Swine Research and Information Center
  • Office and Laboratory Building
  • Physics Hall
  • Poultry Lab
  • Printing and Publications Building
  • Ross Hall
  • Science Hall
  • Science Hall II
  • Soil Tilth (National Laboratory for Agriculture and the Environment)
  • Zaffarano Physics Addition

Please see the Building Schedule to determine the date on which your new telephone will be installed (if it has not yet been) and the conversion date (the date you will need to be ready to use your Aastra telephone only).

If you have questions, contact your department voice/data coordinator, the Solution Center at 515-294-4000, or the NetCom Support Team at 515-294-8565.