Iowa State University

ITInformation Technology

New Telephone System: More Training Sessions Available

This news item expired August 16, 2013. It may contain out-of-date information.

By the end of this week, most campus telephone users will be completely converted to the new telephone system. Whether you're a newbie to the system this week, or a rookie of more than a month of new phone use, the following tips may help:

  • Several new training sessions for the new telephone system have been added for this week. IF YOU HAVE SCHEDULED A TRAINING SESSION BUT CANNOT ATTEND, PLEASE CANCEL YOUR SESSION (There is a link provided in your initial calendar invitation). If sessions are showing as full, and you were unable to register, keep checking the schedule to see if there have been cancellations.
  • Additional resources are available to assist you with setting up your new Aastra telephone. ITS is asking all training attendees to go through both of these documents before attending a training session.
  • ITS has implemented a simpler login to the Clearspan web portal: phone.iastate.edu.
  • Speed Dial. When entering a new speed dial number ON YOUR TELEPHONE SYSTEM (6737i model), "**" will add a space between words (John**Doe).

Upcoming Conversions

The following buildings will convert completely to the Aastra system on Wednesday, July 17. If you are in one of these locations, look for important information from your department voice/data coordinator regarding passwords for your voice mail and the Clearspan web portal.

  • Ag Farm
  • Applied Science (1/2/3)
  • BioCentury Research Farm
  • Cyclone Sports Complex
  • Eaton Hall
  • Enrollment Services Center
  • Frederickson Court
  • Friley Residence Hall
  • Helser Residence Hall
  • Iowa State University Advancement Center
  • ISU Dairy Farm
  • ISU Surplus
  • Knapp-Storms Dining Complex
  • Martin Residence Hall
  • Metals Development Building
  • Plant Intro 3 Building
  • Res Park (1-7, CPMI, and node)
  • Schilletter Village (including laundry, community center, and node)
  • Southgate
  • Spangler Geotechnical Library
  • Spedding Hall
  • Sukup Basketball Complex
  • Union Drive Community Center
  • University Village (including daycare and maintenance)
  • Veenker Clubhouse
  • Wallace Residence Hall
  • Wallace-Wilson Commons
  • Wilhelm Hall
  • Wilson Residence Hall

If you have questions, contact your department voice/data coordinator, the Solution Center at 515-294-4000, or the NetCom Support Team at 515-294-8565.