Iowa State University

ITInformation Technology

With Your New Phone, You Can Be in Two Places at Once

This news item expired October 6, 2013. It may contain out-of-date information.

Many campus telephone users work in more than one location. Your telephone sits on your office desk but you spend much of your day in a lab, a classroom, a front desk, a research farm, a conference room, a car, a home office, a colleague's office... And sometimes voice mail is not the best option, especially when you're expecting an important call. The new Aastra telephone system can help you get the calls you need, when you need them.

There are several methods through the Aastra system to send calls to your cell phone or other locations. And you don't have to be at your desk to set them. If you have a laptop, tablet or smart phone, you can access the phone Web portal and program your settings from anywhere.

Simultaneous Ring

The first option is Simultaneous Ring (under Call Forwards, Set Up Simultaneous Ring). Simultaneous Ring is a good choice for faculty members who want their students to be able to reach them but don't want to list their cell phone number. Just distribute your office phone number and add your cell phone number under Simultaneous Ring; when receiving a call, both phones will ring.

Sequential Ring

If there are several phones that you wish to include in your lineup, Sequential Ring may be a better choice. For example, if you're not at your desk and you want the call to go first to a departmental front desk and then your cell phone, program each number into Sequential Ring (under Call Forwards, Set up Sequential Ring). If the call is not picked up by any of these and you want the voice message to go to your desk phone, make sure you enter * 55 and your extension as the final entry in the sequence. Remember, you need to include 8 to dial off-campus numbers, as well as 1 and the area code if necessary.

Learn more about how you can make your phone work for you at hands-on training sessions. Representatives from the ITS Netcom group are available during these personalized classes to help you program your phone to meet your needs. Register for a telephone training session online.

If you need help setting up any of these features, resetting your password or any other telephone issue, you can also contact the Solution Center.

Telephone Tips

Watch for new tips in IT News, as well as on the how to "Use Your Aastra Telephone and Features".

Tip 4: Change Your Name for Caller ID

It's important that your name is entered correctly on the Web portal so that when others are trying to include your number in their Busy Lamp Field, they can find you in the directory. Look at the name that appears on the screen on your telephone. If it is correct, you don't need to do anything; if it is incorrect (for example, if it is your telephone number or a building), you need to change your display name it in the Web portal.

Tip 5: Bypass Password for Voice Mail

If you want to check voice mail on your phone without entering your password, you can set up a bypass through the Web portal.

  1. Log in to the phone Web portal.
  2. Select Messaging.
  3. Select Voice portal.
  4. Check the box "Auto-login to voice portal when calling from my phone".
  5. Click OK.
Tip 6: Shortcuts 101

Did you know that when transferring a call, you can dial *55 to send the call directly to voice mail? Simply dial *554XXXX, then press "Transfer" and leave a voice mail. See Feature Access Codes on the Web portal for a complete list of shortcuts.