Graphic with an envelope icon and text Project: Campus Email

Project Overview

Information Technology Services has kicked off a phased project to unify email into a single system for the Iowa State University community. Currently, most students utilize a branded version of Gmail (CyMail), while employees utilize Microsoft Outlook (sometimes referred to as Microsoft “Exchange”).

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Project Details

In the pre-planning stage, the Campus Email project team gathered feedback from key stakeholder groups including the Information Technology Leadership Committee, Technology Enterprise Advisory Committee, Faculty Student IT, Student Government leadership and college deans. Moving forward with the effort, the project will centralize email to Outlook for ease of use and management, while also reducing the duplication of services and resolving issues that stem from CyMail and Outlook co-existing, as they are not inherently designed to cooperate. 

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Current Status

Beginning fall 2021, incoming students were assigned a Microsoft Outlook student email account (no longer referred to as CyMail). All returning students since fall 2021 were able to continue using their Iowa State Gmail (CyMail) account. During the entire project those wishing to move to Outlook could do so. In April 2022, all CyMail account holders were notified of the decision to automatically move all CyMail accounts to Outlook in June 2022. Students can access their CyMail email and calendaring as view only until the end of September 2022. 

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Schedule & Timeline

September 30, 2022 

  • Students will no longer be able to access CyMail email and calendaring.

Fall 2022 

  • All students will begin the fall semester using Outlook for email and calendaring.  

June 2022 

  • All students still using CyMail for email and calendaring will be automatically moved to Outlook. 

April 2022 

  • All students still using CyMail for email and calendaring will be notified that they will be migrated to Outlook in June, but can migrate themselves at any time with instructions provided. 

June 2021 

  • Incoming students participate in orientation and learn about Outlook as their student email platform. 

April 2021 

  • ITS assigns incoming students (fall 2021 entry) an Outlook email account. 

2020

  • ITS gathers feedback from key stakeholder groups including the Information Technology Leadership Committee (ITLC), Technology Enterprise Advisory Committee (TEAC), Faculty Student IT, Student Government leadership and college deans.

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Frequently Asked Questions (FAQ)

Iowa State is transitioning to campus-wide use of Outlook to provide a more secure, unified email service for campus. Faculty and staff currently use Outlook. Students using CyMail will transition to Outlook.

If your computer already has Microsoft Office 365 installed, Outlook is already available to you. Follow these instructions to install Microsoft Office 365. You can also access web-based Microsoft Office 365 apps online.

Outlook is also available as a mobile app and can be downloaded from your app store.

Outlook is the enterprise email solution used at Iowa State by students, faculty and staff. To learn more about Outlook and how to use the software, refer to “Outlook: Learn how to use Outlook email.”

You can access your Outlook email account through the Outlook web application or by downloading the Outlook desktop application.  

If using the Outlook web application, log into your Okta dashboard (login.iastate.edu) and click on the Outlook application tile (pictured). The tile will automatically appear in your dashboard. 

To access and install the Outlook desktop application, follow these instructions for downloading Microsoft Office 365 applications.

Okta tile for Outlook

Microsoft Exchange is the software that provides the back end to a system for email, calendaring, etc. Microsoft Outlook is the application students, faculty and staff use to view their email, send messages, schedule meetings and more.

No. “CyMail” refers to the Google email application previously used by students and the name will no longer be used. Students, faculty and staff will all use Outlook for campus email.

Communications will be sent to current students who are using CyMail. Information will be provided about the automatic move in June 2022 and how students can move their account to Outlook sooner, if the student desires.

Yes. Graduate and Vet Med students will also move to Outlook automatically in June 2022. Students may voluntarily move to Outlook at any time before June 2022 if they would like to.

Yes. With cloud storage products like OneDrive and CyBox available to all Iowa State students, group collaboration can continue. Students can access these tools from their Okta dashboard.

No, there is no need to adjust how you format or send an email message. Create and send the message as you normally would.

Outlook automatically identifies email identified as spam or junk. These items are moved to your account’s junk folder where it can be evaluated. To learn more, refer to this article, Outlook: Mark "Safe Senders".

To organize email in Outlook, create folders and move messages to the preferred folder. Rules can also be created to automatically place delivered email in a specific folder. Refer to this article to learn more, “Outlook: Set up Rules in Outlook.”

Yes. Your Net-ID and your email address will remain the same.

If you voluntarily move your email account to Outlook, your existing messages and calendaring in CyMail will not automatically transfer to your Outlook account. You can move these items to Outlook by following these instructions.

If you wait until June 2022 for your account to automatically move, your access and messages will automatically move to Outlook.

All messages and calendaring items will be copied to Microsoft Outlook automatically in June 2022. Messages will remain in CyMail and will be accessible as view only until September 30, 2022.

Students who experience technical issues with their email - whether they use Outlook or CyMail - can contact the IT Solution Center for assistance. Complete an incident form, email solution@iastate.edu or call 515-294-4000.


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