Graphic with a document icon and text Project: Storage@ISU

Project Overview

With nearly every operation on our computers and other electronic devices, information is accessed, files are created, and data is stored. And with each of these actions, electronic file storage is needed to save the changes, store the files or print the results.

Over the last 12 months, both Box (known as CyBox) and Google have announced changes to their file storage services and capacity provided to Iowa State. Because of the changes to these two large service providers, the Storage Advisory Committee, along with campus IT staff, is seeking your input. Our goal is to provide the best file storage tools, not only Box and Google, but for all uses.

This project, Storage@ISU, has been broadened and a thorough study of data storage needs by all — students, faculty, staff and researchers will be conducted. With this information, a comprehensive plan for electronic data storage can be implemented.

Contact ITS at or reach out to your local IT professional for assistance throughout this project.

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Project Update

To better understand electronic file storage use at Iowa State, a Storage Advisory Committee has been formed to complete a needs assessment and assist in development of a comprehensive data storage plan for the university.

All faculty, staff, students and researchers are encouraged to follow these best practices to ensure adequate storage needs are met:

  • Remove personal or non-work/class related items from university storage devices.
  • Deleting obsolete, duplicate, or out-of-date files.
  • Implement a data management plan.


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Project Details

Previous information on this site has been archived in the timeline listed below.

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Schedule & Timeline

October 1, 2021

  • Survey complete.

July 1, 2021

  • The Storage Advisory Committee, along with IT units, launches a survey to collect information from faculty, staff, students and researchers.

January - June 2021

  • The concentrated efforts (between November 2020 and June 2021) to decrease the amount of storage on Box have been successful. By working together, the use of CyBox at Iowa State University has gone from 1.8 PB to 0.793 PB, exceeding the goal of 1.2 PB. No data quotas will be instituted for individual or existing college/unit CyBox data.
  • ITS and college/unit IT professionals communicate with individuals regarding their CyBox usage. All CyBox customers are encouraged to perform regular file reviews and remove obsolete, duplicate or out of date files.

December 14, 2020

  • ITS and college/unit IT collaborate with customers to reduce data and explore file storage options, such as OneDrive.

December 4, 2020

  • New sponsored Net-IDs will, by default, have no access to CyBox. Exceptions can be requested, but approved Net-IDs will have a zero (0 GB) quota and will not be able to store any data in the sponsored Net-IDs CyBox account. They will only be able to store data in college/unit accounts.
  • New secondary Net-IDs will have a zero (0 GB) quota and will not be able to store any data in the secondary Net-IDs CyBox account. They will only be able to store data in college/unit accounts.

December 3, 2020

  • Broad communication delivered to the campus community with information of the upcoming changes.

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Frequently Asked Questions

ISU will be billed for all overages at the rate of $130/terabyte/year. That expense will be allocated to the parent unit of an individual for individual overages or the parent unit of a college/unit for college or unit overages.

Find out how much data you have stored on CyBox by following the Review your CyBox Storage summary instructions.

Please note: An issue has been identified and reported to Box that may impact the accuracy of the individual storage data total visible to you on Box. When you follow the instructions in the knowledge article linked above, the resulting total usage number may not be entirely accurate. Customers are welcome to continue their planned clean up of their CyBox folders. We appreciate your patience and understanding as we work with Box to resolve this issue. For more information, please review the Storage Usage Or File Count In My Account Is Incorrect article available on the Box support website.

Individuals are encouraged to review their files and delete obsolete, duplicate, or out-of-date files. Removing personal or non-work/class related items from their CyBox account can help you reduce your usage of Box as well. After performing a clean-up of your CyBox account consider utilizing OneDrive or Google Drive to store your individual data. These services are available to all Iowa State University students, faculty and staff at no additional cost.

Individual data is appropriate for CyBox, OneDrive or Google Drive. To determine the right storage tool for you and begin a manual migration of your data, please view the following knowledge articles available on the IT Portal.

Some customers may find it difficult to reduce their use of CyBox by removing unnecessary, obsolete or duplicate files alone. If you are interested in migrating your individual data to another cloud storage tool, resources are available to help you through the process. To determine the right storage tool for you and begin a manual migration of your data, please view the following knowledge articles available on the IT Portal.

If you are having difficulty migrating content or have questions, please contact the project team at

Customers interested in migrating their individual data from CyBox to Microsoft OneDrive can now request a managed migration to save time and internet bandwidth. To request a managed migration, please complete the Request Managed Migration to OneDrive service request available on the ISU Service Portal.

Migrations have some limits that customers should be aware of:

  1. Content shared with non-ISU partners will *not* be automitcally re-shared post migration. This is for security reasons and you will need to re-share manually after the migration is complete.
  2. Document versions do *not* transfer. Only the latest version will migrate to OneDrive.
  3. Comments do *not* transfer. NOTE: This is only referring to Box comments, i.e. comments added to files in the Box web interface. Changes to comments made within software like Microsoft Word will be included in the file if they are present in the latest version.

Migrations are incremental and you will be contacted prior to starting the first migration, when the first migration has started, and then again to schedule a time for the final migration.

Please note: This migration is a COPY and not a move of data. All of your data will stay in CyBox throughout the entire process so there is zero risk of data loss. Customers can delete their data from CyBox once testing is complete ensuring files are migrated and accessible from Microsoft OneDrive.

The decision is up to the college/unit, but our official position will be to continue recommending CyBox for college/unit data and only consider switching to OneDrive if your entire college/unit is switching to OneDrive. We will continue to discourage having data in two locations.

It is not believed that individuals choosing their own storage location represents a concern for fragmentation, but standardizing the college/unit storage location supports business continuity.

Google Drive does not offer the same level of integration and administration capabilities that CyBox and OneDrive offer. If CyBox will not work for your college/unit, ITS recommends OneDrive as the second option and not to use Google Drive for college/unit data.

Starting Friday, December 4, 2020, all new affiliate and role accounts are not able to access Box by default. 

Current affiliate, secondary and role account owners who are using CyBox to store content are encouraged to perform a file review and reduce their use of CyBox. If an individual's unit/college owns a unit or college shared folder, migrating content to those folders is also a viable option. 

Targeted communications will be sent to current affiliate, secondary and role account currently storing data on CyBox. These emails will include guidance on how to reduce the usage of Box, and how to migrate files to unit/college Box folders or away from Box entirely (OneDrive/Google Drive). 

The date by which ITS will set the 0 GB quota on all existing affiliate, secondary and role accounts is to be determined. 

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