Iowa State University

ITInformation Technology

Blocked Systems

Blocked Systems

The steps you need to take to regain Internet access depend on the reason for the block and your operating system.

Warning: Before beginning any changes of the type described below,be aware there is always an inherent risk when changing software on any computer. In the worst case, you could lose all the files on your computer. Therefore, ITS strongly recommends you have current backups of your important data before proceeding. ITS Computer Data Recovery provides data backup for a fee.

Macintosh and Linux Systems

  • If your system is blocked for a copyright violation, you have been notified via email about the steps you must take after removing the copyrighted material.
  • For blocked systems other than for copyright violations,contact the Solution Center for specific instructions by phone at 515-294-4000, email at , or in person at 192 Parks Library.

Windows Systems

  • If your system is blocked for a copyright violation, you have been notified via email about the steps you must take after removing the copyrighted material.
  • If your system has been compromised, we recommend that you backup important personal files, reformat the hard drive, andreinstall the operating system and software. More information can be found on the Compromised Systems page.
  • If your system has been blocked from the Internet for a virus infection, follow the instructions below to regain access. You must follow all of the steps in the given order to have Internet access restored to your computer.

Virus Removal

Some viruses can be removed without reformatting by a competent technician.

  • If you are a student and the infected computer is your personal machine, the Solution Center will attempt to remove the virus for you for free.
  • If the machine is University owned, contact the Solution Center or departmental IT team.