Telephone Services


Iowa State IT provides faculty and staff with telephone services to suit their telecommunication needs on campus. Students living in residence halls wanting landlines need to contact the Department of Residence.

Services and Equipment

Equipment available ranges from basic telephones to multi-function sets. Voice/data services, as well as discounted long distance calling, are available as well. Service rates may apply.

To order voice services:

Contact Your Solution Center.

Rates for Services and Equipment

ServiceDescriptionCost/Unit
Telephone Service & Equipment

Cisco 8861

Cisco Expansion Module

Wireless Headsets

Cisco 8831 speakerphone

Cisco 8831 speakerphone w/ wired mics

Cisco 8831 speakerphone w/ wireless mics

Cisco Jabber for desktop

$17.00/month

$3.00/month

$11.00/month

$30.00/month

$33.00/month

$35.00/month

$10.00/month

Analog Telephone ServiceActive analog jack without equipment. Available for Hotline, Emergency, Fax, Elevator, etc.$18.00/month
Analog Cordless Phone$22.00/month
Installation, Move, Upgrade/DowngradeIncludes order writing, software changes, cross connects in building and at switch room, and cable records$50.00/item/order (items 1-10) $30.00/item/order (items>10)
Directory ListingListing in Ames Directory Business Section-ISU (rate is subject to change)$6.00/month
Software ChangesWhere applicable$30.00/hour
Technician RateWhere applicable$45.00/hour
Trip ChargeDelivery to department by technician$35.00/delivery
Expedite FeeNext day service with a maximum of 2 items. Plant Manager approval required.$100.00/order
Automated Attendant

Interactive telephone answering system that answers incoming calls with a pre-recorded announcement and routes callers based on their menu prompts. Install billed at time and materials.

$5.00/month (1-5 mailboxes) $15.00/month (6-15 mailboxes) $45.00/month (>15 mailboxes)

Using your telephone

These guides are printer-friendly instructions to help you get started using your telephone.

Cisco phone guides

Jabber guides

Long Distance Calls

To place an international long distance call:

  • For * country codes: Dial 8 + 1 + country code + local number.
  • For all other countries: Dial 8 + 011 + country code + city code + local number.

Refer to the International Rate Chart for country codes.

Long distance calling rates

Domestic rates:

Domestic long distance calls cost $.05/minute.

International rates:

The rate for international long distance calls varies by country. View the International Rate Chart.

Cellular services

Cellular telephones, service plans, aircards, and tablets are available to faculty and staff for university business purposes. These phones are available through the university’s contracted cellular service providers.

University employees are eligible for discounted personal cellular telephone plans. To verify eligibility, contact a university cellular service provider, identify yourself as an Iowa State employee, and ask for current options and pricing.