ITS provides faculty and staff with multi-featured telephone services including equipment that ranges from basic telephones to multi-function sets, integrated voice/data services, and discounted long distance calling. Rates and charges may apply. There are many options for equipment and access, depending on your telephone communication needs.
- Contact your departmental Voice/Data Coordinator for more information on ordering telephone and voice services and equipment.
- Telephone forms are available for ordering voice services.
- Learn how to Use Your Telephone and Features
- Access the online portal for your Cisco telephone.
|Telephone Service & Equipment|| |
|Analog Telephone Service||Active analog jack without equipment. Available for Hotline, Emergency, Fax, Elevator, etc.||$18.00||/month|
|Skype for Business||IP-based voice service including voice mail, instant messaging, presence, desktop sharing, video conferencing, live meeting, and integration with Microsoft Office and Exchange.||$35.00 |
|Analog Cordless Phone||$22.00||/month|
|Installation, Move, Upgrade/Downgrade||Includes order writing, software changes, crossconnects in building and at switchroom, and cable records||$50.00 |
|/item/order (items 1-10) |
/item/order (items >10)
|Qwest Directory Listing||Listing in Ames Qwest Directory Business Section-ISU (Qwest rate is subject to change)||$6.00||/month|
|Software Changes||Where applicable||$30.00||/hour|
|Technician Rate||Where applicable||$45.00||/hour|
|Trip Charge||Delivery to department by technician||$35.00||/delivery|
|Expedite Fee||Next day service with a maximum of 2 items. Plant Manager approval required.||$100.00||/order|
|Automated Attendant||Interactive telephone answering system that answers incoming calls with a pre-recorded announcement and routes them based on the caller's response to menus and prompts. Install billed at time and materials.||$5.00 |
|/month (1-5 mailboxes) |
/month (6-15 mailboxes)
/month (>15 mailboxes)