Need technology help?
Submit a help request online
Email solution@iastate.edu
Call 515-294-4000
Visit 031 Parks Library
If submitting a help request online, you may be prompted to sign in with your Iowa State Net-ID and password.
IT Solution Center: Your Tech Support
IT Solution Center Hours – Spring 2026 | |
|---|---|
| Monday - Thursday | 7:30 a.m. - 9 p.m. |
| Friday | 7:30 a.m. - 5 p.m. |
| Saturday | Noon – 5 p.m. |
| Sunday | 1 - 7 p.m. |
| Winter Break Hours IT Solution Center Hours | |
|---|---|
| Saturday, Dec. 20 - Sunday, Dec. 21 | Noon - 4 p.m. Online and phone only |
| Monday, Dec. 22 - Tuesday, Dec. 23 | 8 a.m. - 5 p.m. |
| Wednesday, Dec. 24 - Friday, Dec. 26 | Closed - University Holiday |
| Saturday, Dec. 27 - Sunday, Dec. 28 | Noon - 4 p.m. Online and phone only |
| Monday, Dec. 29 - Wednesday, Dec. 31 | 8 a.m. - 5 p.m. |
| Thursday, Jan. 1 | Closed - University Holiday |
| Friday, Jan. 2 | 8 a.m. - 5 p.m. |
| Saturday, Jan. 3 - Sunday, Jan. 4 | Noon - 4 p.m. Online and phone only |
| Monday, Jan. 5 - Friday, Jan. 9 | 8 a.m. to 5 p.m. |
| Saturday, Jan. 10 - Sunday, Jan. 11 | Noon - 4p.m. Online and phone only |
| Monday. Jan. 12 - Friday, Jan. 16 | 8 a.m. - 5 p.m. |
| Saturday, Jan. 17 | Noon - 4 p.m. Online and phone only |
| Sunday, Jan. 18 | 1 p.m. - 6 p.m. |
| Monday, Jan. 19 | Closed - University Holiday |
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ISU Service Portal
Learn more about ISU Service PortalThe IT section of the ISU Service Portal is your one-stop-shop for browsing technology support articles, requesting support from the IT Solution Center and requesting IT products and services. Click here or access the ISU Portal through your Sign On Dashboard.
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Report Phishing
Learn more about Report PhishingIf you receive an email that's likely a scam, also known as a phishing email, please notify the ITS Security Team. The best way to notify the team about a suspicious email is by using the "Report Message" button in Outlook. You can also forward the email to our ITS Security Team - security@iastate.edu.