Laptop, books, coffee and text Learning and Working Remotely

How to access ISU technology resources from off-campus

Most Iowa State University resources are easily accessible remotely with just an internet connection, but may require some setup.  If you have questions or issues, submit a ticket to the IT Solution Center or call 515-294-4000.

Remote Work Checklist

  1. Contact your supervisor regarding remote work. Reference the Employee FAQ for the latest updates and resources available to faculty, staff and students.
  2. Download and install any necessary software. Reach out to your local IT if you have questions or need assistance. Learn what is available by searching the IT Portal.
  3. Update your physical phone with a softphone using these instructions.
  4. Use videoconferencing tools to conduct team meetings.
  5. Back up your files and use CyBox for remote access.
  6. If you plan to use your personal computer to work remotely, be sure you know how to access your email or other messaging tools.
  7. If you need to access services that require the Iowa State VPN, download and install the Cisco Secure Client software. Consult your local IT staff to determine whether your applications require VPN access.

Learning Remotely

Instructing Remotely

Working Remotely

Internet Access

Internet access is a prerequisite of successfully working remotely. Speak with your supervisor if your internet options are limited.


If you require access to specific applications not listed or need help with these services, please contact the IT Solution Center at, report an incident or call 515-294-4000.