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About Information Technology Services

Infused in all aspects of daily life on campus, Information Technology Services supports learning and teaching, research and creative endeavors, outreach, administration and student affairs. 

The Information Technology Services department functions as the university’s central IT unit, responsible for technologies and services that are used broadly across campus along with diligent IT support. ITS also cooperates with local or collegiate IT units that often offer discipline-specific services and support.

ITS employees comprise six major departmental units – Enterprise Services, Business Systems and Software Development, IT Security, High Performance and Research Computing, Digital Accessibility, and Administrative and Finance – and within those units, teams with a variety of expertise. ITS employees occupy offices in Beardshear, Durham Center, Parks Library, Administrative Services Building and Communications Building. 

Among its many responsibilities, ITS delivers:

  • Networking services that design and manage campus voice and connectivity services
  • Information security services that protect the integrity of researcher, student, and employee data, 
  • Digital accessibility services that create inclusive digital experiences for users with disabilities
  • Identity services that enable and maintain a variety of ISU account logins 
  • Technology support for faculty, staff and students at the IT Solution Center, located at 192 Parks Library.
  • And more.
 
207
Classrooms with technology supported by ITS
46900
Questions resolved last year by the IT Solution Center
70,310
Active Net-ID accounts
200,000
Devices seen on the Iowa State network every month

The Office of the Vice President and Chief Information Officer

The Office of the Chief Information Officer (CIO) at Iowa State University embraces the responsibility to align Information Technology Services (ITS) with the university’s mission “to create, share and apply knowledge to make Iowa and the world a better place.”

The primary role of the CIO is to serve diverse technology needs through the development of core information technology infrastructure and the coordinated delivery of IT services across campus. The CIO also serves as the principal advisor to the President of the university on matters involving information technology.

Kristen Constant serves as the current Vice President and Chief Information Officer at Iowa State University. She holds the rank of Morrill Professor and is the Wilkinson Professor of Interdisciplinary Engineering for Materials Science and Engineering. As CIO, Kristen Constant is committed to promoting inclusivity, transparency, and collaboration within the department and across the university. She also serves as the Executive Sponsor for the WorkCyte program, Iowa State’s implementation of enterprise systems including Workday, Salesforce, Okta and ServiceNow.

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Kristen Constant

ITS Organizational Structure

The ITS department employs approximately 150 full-time employees, who together provide a broad range of IT services to the university. You’ll encounter ITS staff at the IT Solution Center in Parks Library as you seek assistance, but did you know ITS staff are also responsible for ensuring the security of your ISU accounts, providing applications for collaboration and learning, monitoring vital systems like Workday, outfitting your classroom with audiovisual needs, maintaining network access across all 490 acres of central campus and so much more? With its teams working together, you can count on ITS to delivery technology resources that help you succeed, as a student, researcher, instructor, employee... and always as a Cyclone.

Circular organizational chart for the Office of the CIO and Information Technology Services


University Committees ITS Serves On