Laptop, books, coffee and text Learning and Working Remotely

How to access ISU technology resources from off-campus

Most Iowa State University resources are easily accessible with just an internet connection, but may require some setup. We're here to help you understand what you need to access ISU technology resources off-campus. Find more information about working securely when at a remote location and get guidance on conducting research during the COVID-19 outbreak.

If you notice access issues to your software, visit ISU's status page to for outage and maintenance information. Contact the IT Solution Center at solution@iastate.edu, report an incident or call (515) 294-4000 if you have questions or issues.

Remote Working Checklist

  1. Contact your supervisor for authorization prior to working from home. Reference the Employee FAQ for the latest updates and resources available to faculty, staff and students.
  2. Download and install any necessary software. Reach out to your local IT if you have questions or need assistance. Learn about what is available by searching the IT Knowledge Base.
  3. Test making and receiving calls from your remote location. Do you need a headset? Can you use your mobile phone to make and receive calls? Test your home webcam, if you plan to use one. A webcam is not required to participate in online videoconference meetings.
  4. Practice using Webex Meetings to conduct team meetings and encourage your team members to do the same.
  5. Back up your files. Migrate files to CyBox for remote access.
  6. If you plan to use your personal computer to work remotely, make sure you know how to access your email or other collaboration tools.
  7. If you need to access services that require the Iowa State Virtual Private Network (VPN), download and install the Cisco AnyConnect software. Consult your unit IT staff to determine whether your application requires VPN access.

Learning Remotely

Instructing Remotely

Working Remotely

Internet Access

Internet access is a prerequisite of successfully working remotely. If this access is not available at your home, become familiar with your options to access this service near your home. Be sure to speak with your supervisor if your internet options are limited and you have concerns about your ability to successfully work remotely.

Questions

If you require access to specific applications not listed or need help with these services, please contact the IT Solution Center at solution@iastate.edu, report an incident or call (515) 294-4000.