2021-2025
ITS Strategic Plan
Infused in all aspects of daily life on campus, Information Technology Services supports learning and teaching, research and creative endeavors, outreach, administration and student affairs.
The Information Technology Services department functions as Iowa State University’s central IT unit, responsible for technologies and services that are used broadly across campus along with diligent IT support. ITS also cooperates with local or collegiate IT units that often offer discipline-specific services and support.
Mission
Information Technology Services is the enterprise core that provides secure, relevant and sustainable technology services and solutions.
Vision
ITS is the trusted campus partner that enables excellence in education, research, outreach and university operations.
Values
Respectful | Innovative | Dependable | Customer-focused | Campus partner |
| We maintain a supportive work environment that values people. | We deliberately adopt emerging technologies to provide meaningful solutions. | We provide quality, reliable services and support. | We listen, communicate, and care. | We develop connections and opportunities for collaboration. |
Objective I
Enhance the comprehensive educational experience
Goal 1.1
Deliver and enable customer-focused, innovative educational technologies
Goal 1.2
Effectively address technology barriers for students, staff, faculty, and visitors
Goal 1.3
Provide IT support to enhance the safety, health, well-being, and security of students, faculty, staff, and visitors
Objective II
Enable our partners in research
Goal 2.1
Evaluate evolving IT support requirements to advance research
Goal 2.2
Deliver, coordinate and support solutions that meet researchers’ needs
Objective III
Deliver and support high quality enterprise services
Goal 3.1
Ensure services are successfully addressing customer needs
Goal 3.2
Deliberately and collaboratively adopt emerging technologies, standards, and practices
Goal 3.3
Coordinate training and user support for services
Goal 3.4
Ensure service sustainability (environmental, fiscal, and support)
Goal 3.5
Enhance system and data security
Objective IV
Enrich the ITS employee and customer experience
Goal 4.1
Prioritize ITS employee training and development
Goal 4.2
Emphasize continuous improvement culture centered on customer satisfaction
Goal 4.3
Build trust and increase transparency