2022-2025 Strategic Plan

A yellow-tinted photo of the campanile from afar, with trees in the foreground.

Infused in all aspects of daily life on campus, Information Technology Services supports learning and teaching, research and creative endeavors, outreach, administration and student affairs. 

The Information Technology Services department functions as Iowa State University’s central IT unit, responsible for technologies and services that are used broadly across campus along with diligent IT support. ITS also cooperates with local or collegiate IT units that often offer discipline-specific services and support. Download the 2021-2025 ITS Strategic Plan.

Mission

Information Technology Services is the enterprise core that provides secure, relevant and sustainable technology services and solutions.

Vision

ITS is the trusted campus partner that enables excellence in education, research, outreach and university operations.

Values

Respectful

We maintain a supportive work environment that values people.

Innovative

We deliberately adopt emerging technologies to provide meaningful solutions.

Dependable

We provide quality, reliable services and support.

Customer-focused

We listen, communicate and care.

Campus Partner

We develop connections and opportunities for collaboration.

Objective I: Enhance the comprehensive educational experience

Goal 1.1

Deliver and enable customer-focused, innovative educational technologies.

Goal 1.2

Effectively address technology barriers for students, staff, faculty and visitors.

Goal 1.3

Provide IT support to enhance the safety, health, well-being, and security of students, faculty, staff and visitors.

Objective II: Enable our partners in research

Goal 2.1

Evaluate evolving IT support requirements to advance research.

Goal 2.2

Deliver, coordinate and support solutions that meet researchers’ needs.

Objective III: Deliver and support high quality enterprise services

Goal 3.1

Ensure services are successfully addressing customer needs.

Goal 3.2

Deliberately and collaboratively adopt emerging technologies, standards and practices.

Goal 3.3

Coordinate training and user support for services.

Goal 3.4

Ensure service sustainability (environmental, fiscal and support).

Goal 3.5

Enhance system and data security.

Objective IV: Enrich the ITS employee and customer experience

Goal 4.1

Prioritize ITS employee training and development.

Goal 4.2

Emphasize continuous improvement culture centered on customer satisfaction.

Goal 4.3

Build trust and increase transparency.