ITS Strategic Plan
Infused in all aspects of daily life on campus, Information Technology Services supports learning and teaching, research and creative endeavors, outreach, administration and student affairs.
The Information Technology Services department functions as Iowa State University’s central IT unit, responsible for technologies and services that are used broadly across campus along with diligent IT support. ITS also cooperates with local or collegiate IT units that often offer discipline-specific services and support.
Information Technology Services is the enterprise core that provides secure, relevant and sustainable technology services and solutions.
ITS is the trusted campus partner that enables excellence in education, research, outreach and university operations.
|We maintain a supportive work environment that values people.||We deliberately adopt emerging technologies to provide meaningful solutions.||We provide quality, reliable services and support.||We listen, communicate, and care.||We develop connections and opportunities for collaboration.|
Enhance the comprehensive educational experience
Deliver and enable customer-focused, innovative educational technologies
Effectively address technology barriers for students, staff, faculty, and visitors
Provide IT support to enhance the safety, health, well-being, and security of students, faculty, staff, and visitors
Enable our partners in research
Evaluate evolving IT support requirements to advance research
Deliver, coordinate and support solutions that meet researchers’ needs
Deliver and support high quality enterprise services
Ensure services are successfully addressing customer needs
Deliberately and collaboratively adopt emerging technologies, standards, and practices
Coordinate training and user support for services
Ensure service sustainability (environmental, fiscal, and support)
Enhance system and data security
Enrich the ITS employee and customer experience
Prioritize ITS employee training and development
Emphasize continuous improvement culture centered on customer satisfaction
Build trust and increase transparency