News Archive

Logo for the Technology Association of Iowa
Sep 07, 2021

Constant joins Technology Association of Iowa Board of Directors

New role gives Iowa State CIO opportunity to network with technology leaders state-wide 

Kristen Constant has been appointed to the Technology Association of Iowa board of directors, a group of Iowa’s most innovative technology leaders who support the industry and aim to advance Iowa’s reputation as a technology state.

Wi-Fi symbol with text IASTATE Guest
Jul 21, 2021

Campus Guest Wi-Fi Network Provides Easier Access

Visitors to the Iowa State University campus will benefit from updates to the guest Wi-Fi network. The new system is similar to the “coffee shop” model where guests agree to network requirements and then have access for a limited time. Installation is projected to be completed by August 14. 

Empty classroom
Jun 30, 2021

Advice from the Pros: Getting Reacquainted with Campus AV

Dear IT Expert,

Now that I may be returning to on-site work, I'm nervous about getting my conference room and classroom AV working. What advice do you have for this situation?


Excited-but-nervous employee

When returning to campus, take a few minutes to check the audiovisual systems to ensure all equipment is in working order. Here are a few tips. 

The home screen of the ISU Portal featuring the HR, Finance and IT Portal quick links.
Feb 10, 2021

New “ISU Service Portal” becomes a self-help home base

With the launch of the IT Portal and others in 2020, a new, all-encompassing “Iowa State University Service Portal” managed through the ServiceNow platform will serve as customers’ home base and a means to navigate between the other portals (IT, HR, Finance and Planning) available. Students, faculty and staff can access the Iowa State University Service Portal through the new “ISU Service Portal” tile that has been automatically added to their Okta dashboards.

The ServiceNow platform

Iowa State University residence hall building with tree in foreground and blue sky in background
Jan 29, 2021

Residence hall Wi-Fi re-wire project aims to improve connectivity

As ITS continuously strives to improve connectivity across campus, a residence hall re-wire project is underway to provide students living in residence halls with faster and more secure internet connections at a time when they rely on it most.

Dec 23, 2020

An Okta dashboard for 'Santa'

This year, Information Technology Services (ITS) endeavored to help 'good St. Nick' set up his Okta dashboard as a means to efficiently manage his holiday operations.

Okta serves as Iowa State University’s single sign-on solution; when users log in to Okta, a dashboard displays their personalized collection of software applications. Okta first rolled out to campus customers in 2018 as part of the WorkCyte initiative to modernize business processes and technology, and university employees adopted Okta’s multifactor authentication login shortly after.

Red background with white text saying Tech Alert from Iowa State ITS
Dec 21, 2020

Iowa State University affected by SolarWinds security breach

On December 13, 2020, the IT security team learned that one of Iowa State University’s software vendors, SolarWinds, experienced a security breach. It has been confirmed that Iowa State University was one of the estimated 18,000 customers affected by the SolarWinds security breach.

Red background with gold and white letters spelling Cybox
Dec 03, 2020

New CyBox contract ends era of “unlimited” storage

A change in the contract between cloud storage service provider, Box (known to Cyclones as CyBox) means the days of unlimited digital file storage are coming to an end. Starting June 30, 2021, any additional storage over 1.2 petabytes (PB) will incur an additional cost of $130/terabyte/year. Today, Iowa State University stores approximately 1.8 PB of data on CyBox. 

Dec 02, 2020

ServiceNow a popular tool among departments, making self-service easy

Information Technology Services is helping lead the way as service “portals” managed through the ServiceNow platform are growing in popularity across campus, allowing users to more confidently locate helpful information for self-service and submit service requests. 

Dec 01, 2020

Student multifactor authentication campaign achieves 100% activation rate

Information Technology Services (ITS), in partnership with communications colleagues across campus, successfully delivered a robust communications campaign throughout October, encouraging student Cyclones to activate multifactor authentication (MFA). As of November 13, all Iowa State students had been activated.

Box cloud storage service web application interface with red left navigation menu
Nov 25, 2020

New UI coming to CyBox includes personalized organization tool ‘My Collections’

On Thursday, December 10, 2020 at 9:00 p.m. CST, an update to the Box web application (known to Cyclones as CyBox) will be applied to all Iowa State University accounts and will include user interface (UI) updates focused on personalized file organization and improved accessibility. All Iowa State University students, faculty and staff using CyBox will see these changes when they sign in Friday morning. No features will be deprecated as part of this update. 

Nov 24, 2020

Six Iowa State researchers named AAAS Fellows for advancing science

Spencer Braly working on the graduation video
Nov 20, 2020

ITS helps bring the pomp and circumstance to virtual graduation

Iowa State University’s fall 2020 graduation ceremony, while still marking a monumental achievement for nearly 2,600 student Cyclones, will be held virtually on Saturday, November 28 at 10 a.m. Graduates and celebrants are invited to attend the live-streamed virtual ceremony via the university’s virtual graduation website.

CIO Kristen Constant
Nov 06, 2020

Kristen Constant appointed Chief Information Officer, marks 100 days in office

On July 29, the Iowa Board of Regents approved Kristen Constant’s appointment as vice president and chief information officer (CIO) following an official nomination for the position by President Wendy Wintersteen on July 23. Constant stepped into the role of interim vice president and CIO in December 2017 to help lead the university through a substantial period of change with the implementation of Workday.

Square MyState application icon with Iowa State in red with Cy mascot graphic below
Oct 30, 2020

New MyState update includes dark mode, library capacity & more

The MyState app development team will be releasing the much-anticipated 4.7.0 update in the coming weeks to include dark mode, a library widget, capacity tracking optimization and more. The MyState app draws approximately 27,000 individual users every month, proving it to be a vital tool to students and staff in their adventure at Iowa State.

Webex meeting view with six meeting participants and new navigation buttons
Sep 09, 2020

Webex Meetings update improves in-meeting navigation

On Tuesday, September 8, Cisco Webex released their latest Webex Meetings update that included a number of user experience enhancements. Campus users should not need to reinstall the Webex Meetings application to see the changes, however, fully closing and reopening the Webex Meetings desktop application may be required.

Aug 28, 2020

ISU Technology Standards Committee Releases Comprehensive Recommendations

The ISU Technology Standards committee, led by Darrin Fischer, Information Technology Services (ITS) endpoint technologies, released comprehensive hardware and software recommendations for devices owned and managed by the university. The committee convened in October 2019 to define and document inclusive technology standards that drive towards a consistent user experience for all Cyclone users.

Aug 27, 2020

Laptop Loaner Program Provides Solution to New Computer Requirement

As Iowa State University students geared up for an earlier-than-normal start to the semester, an extra to-do was added to their list: acquire a laptop. Beginning fall 2020, all students enrolled at Iowa State University are required to own or obtain a laptop computer or other device appropriate to their discipline.

Aug 26, 2020

New email notification in Outlook to help faculty and staff identify phishing attempts

November 25, 2020 Update 

Screenshot of new ITS website homepage
Apr 20, 2020

ITS Launches Redesigned Website and IT Portal

After months of work by the Information Technology Services web development and strategic communications teams, a redesigned Information Technology Services website aiming to enhance users’ online experience with department services and products successfully launched Monday, April 20.