In the News from Inside Iowa State for faculty and staff
Sep 09, 2022

Some Simple Tips for Staying Secure Online

CyMail in the News, from Inside Iowa State for faculty and staff
Aug 18, 2022

CyMail is Retiring in September

A cardinal and gold shield
Jul 21, 2022

Be Aware of Non-ISU Retirement Messages

Have you received an email about financial or retirement planning?  

As reported by Inside Iowa State, many university faculty and staff have recently received email messages offering financial or retirement planning services, from a sender named “Alexa Brown.” However, these messages are not connected with or endorsed by the university.

These messages offer consultations about topics that include retirement income and Medicare coverage. The messages also refers to recipients as “valued employee[s] of Iowa State University.”

The exterior of the Iowa State University Student Innovation Center.
Jun 01, 2022

Best in Class of 2022: Iowa State University

Bahar Hashemi and Brent Black standing outside of the IT Solution Center holding award
Mar 30, 2022

ITS employee Bahar Hashemi named Student Employee of the Year

Solution center employee recognized for high performance

Bahar Hashemi, a senior employed by Information Technology Services, has been named the 2021-22 Iowa State University Student Employee of the Year.

Tech Alert from Iowa State ITS
Mar 22, 2022

ITS Security is Monitoring Reported Okta Security Breach

March 25, 2022, 10:55 a.m. (ITS page updated)

Okta has confirmed that Iowa State accounts were not affected as part of their security compromise. The ITS Security team also reviewed Okta account activity logs and also came to the same conclusion. The team has concluded its investigation into this incident and does not plan to provide any additional updates. 


March 23, 2022, 9:40 a.m. (ITS page updated)

Okta posted update on their website.

Nov 04, 2021

Fend off ransomware with cybersecurity common sense

With numerous high-profile cases making recent headlines, ransomware may seem like a new phenomenon. That's only half right. The threats criminals are making are relatively new, but the methods they're using to breach computers are old standbys, the head of ISU's cybersecurity team told the Professional and Scientific Council at its Nov. 3 meeting.

Read the full story on Inside Iowa State

Male technician using a screwdriver to install audiovisual equipment on the wall.
Oct 21, 2021

Sweeping upgrade equips all general classrooms with video

Before the pandemic, only 17 of Iowa State's largest classrooms were outfitted to record and livestream audio and video. As of this fall, all 214 general university classrooms have a video camera system, a rapid adoption of lecture capture technology that's especially useful for hybrid and virtual instruction.

Read the full article on Inside Iowa State.

Oct 21, 2021

“Back to better” on campus with new and improved technology

More than 4,970 new access points replaced or installed for more robust internet performance


As the fall 2021 semester kicks off, students have access to new and improved on-campus technology resources including updated internet connections and classroom equipment. The upgrades are the result of several ITS projects aligned with the university’s “back-to-better" goals.

group of students on Iowa State campus on a summer day
Oct 14, 2021

Give your DOB for a free T-shirt? Be skeptical

The days of a king or queen from a faraway land sending tremendous riches for responding to an email with your bank account number are not as numerous. It's not because scammers have gone away. They are just more sophisticated.

Read the full article on Inside Iowa State.

graphic of software requirements
Oct 07, 2021

Considering a software or system change? Consider its impact

The second phase of Iowa State's adoption of Workday enterprise software isn't as far off as you think. In fact, if your unit is considering a change to its business processes or an upgrade on a system or software that uses university financial, human resources or student data, the project could impact you right now.

Read the full article on Inside Iowa State.

Logo for the Technology Association of Iowa
Sep 07, 2021

Constant joins Technology Association of Iowa Board of Directors

New role gives Iowa State CIO opportunity to network with technology leaders state-wide 

Kristen Constant has been appointed to the Technology Association of Iowa board of directors, a group of Iowa’s most innovative technology leaders who support the industry and aim to advance Iowa’s reputation as a technology state.

Wi-Fi symbol with text IASTATE Guest
Jul 21, 2021

Campus Guest Wi-Fi Network Provides Easier Access

Visitors to the Iowa State University campus will benefit from updates to the guest Wi-Fi network. The new system is similar to the “coffee shop” model where guests agree to network requirements and then have access for a limited time. Installation is projected to be completed by August 14. 

Empty classroom
Jun 30, 2021

Advice from the Pros: Getting Reacquainted with Campus AV

Dear IT Expert,

Now that I may be returning to on-site work, I'm nervous about getting my conference room and classroom AV working. What advice do you have for this situation?


Excited-but-nervous employee

When returning to campus, take a few minutes to check the audiovisual systems to ensure all equipment is in working order. Here are a few tips. 

The home screen of the ISU Portal featuring the HR, Finance and IT Portal quick links.
Feb 10, 2021

New “ISU Service Portal” becomes a self-help home base

With the launch of the IT Portal and others in 2020, a new, all-encompassing “Iowa State University Service Portal” managed through the ServiceNow platform will serve as customers’ home base and a means to navigate between the other portals (IT, HR, Finance and Planning) available. Students, faculty and staff can access the Iowa State University Service Portal through the new “ISU Service Portal” tile that has been automatically added to their Okta dashboards.

The ServiceNow platform

Iowa State University residence hall building with tree in foreground and blue sky in background
Jan 29, 2021

Residence hall Wi-Fi re-wire project aims to improve connectivity

As ITS continuously strives to improve connectivity across campus, a residence hall re-wire project is underway to provide students living in residence halls with faster and more secure internet connections at a time when they rely on it most.

Dec 23, 2020

An Okta dashboard for 'Santa'

This year, Information Technology Services (ITS) endeavored to help 'good St. Nick' set up his Okta dashboard as a means to efficiently manage his holiday operations.

Okta serves as Iowa State University’s single sign-on solution; when users log in to Okta, a dashboard displays their personalized collection of software applications. Okta first rolled out to campus customers in 2018 as part of the WorkCyte initiative to modernize business processes and technology, and university employees adopted Okta’s multifactor authentication login shortly after.

Red background with white text saying Tech Alert from Iowa State ITS
Dec 21, 2020

Iowa State University affected by SolarWinds security breach

On December 13, 2020, the IT security team learned that one of Iowa State University’s software vendors, SolarWinds, experienced a security breach. It has been confirmed that Iowa State University was one of the estimated 18,000 customers affected by the SolarWinds security breach.

Red background with gold and white letters spelling Cybox
Dec 03, 2020

New CyBox contract ends era of “unlimited” storage

A change in the contract between cloud storage service provider, Box (known to Cyclones as CyBox) means the days of unlimited digital file storage are coming to an end. Starting June 30, 2021, any additional storage over 1.2 petabytes (PB) will incur an additional cost of $130/terabyte/year. Today, Iowa State University stores approximately 1.8 PB of data on CyBox. 

Dec 02, 2020

ServiceNow a popular tool among departments, making self-service easy

Information Technology Services is helping lead the way as service “portals” managed through the ServiceNow platform are growing in popularity across campus, allowing users to more confidently locate helpful information for self-service and submit service requests.