News Archive

The home screen of the ISU Portal featuring the HR, Finance and IT Portal quick links.
Feb 10, 2021

New “ISU Service Portal” becomes a self-help home base

With the launch of the IT Portal and others in 2020, a new, all-encompassing “Iowa State University Service Portal” managed through the ServiceNow platform will serve as customers’ home base and a means to navigate between the other portals (IT, HR, Finance and Planning) available. Students, faculty and staff can access the Iowa State University Service Portal through the new “ISU Service Portal” tile that has been automatically added to their Okta dashboards.

The ServiceNow platform

Iowa State University residence hall building with tree in foreground and blue sky in background
Jan 29, 2021

Residence hall Wi-Fi re-wire project aims to improve connectivity

As ITS continuously strives to improve connectivity across campus, a residence hall re-wire project is underway to provide students living in residence halls with faster and more secure internet connections at a time when they rely on it most.

Dec 23, 2020

An Okta dashboard for 'Santa'

This year, Information Technology Services (ITS) endeavored to help 'good St. Nick' set up his Okta dashboard as a means to efficiently manage his holiday operations.

Okta serves as Iowa State University’s single sign-on solution; when users log in to Okta, a dashboard displays their personalized collection of software applications. Okta first rolled out to campus customers in 2018 as part of the WorkCyte initiative to modernize business processes and technology, and university employees adopted Okta’s multifactor authentication login shortly after.

Red background with gold and white letters spelling Cybox
Dec 03, 2020

New CyBox contract ends era of “unlimited” storage

A change in the contract between cloud storage service provider, Box (known to Cyclones as CyBox) means the days of unlimited digital file storage are coming to an end. Starting June 30, 2021, any additional storage over 1.2 petabytes (PB) will incur an additional cost of $130/terabyte/year. Today, Iowa State University stores approximately 1.8 PB of data on CyBox. 

Spencer Braly working on the graduation video
Nov 20, 2020

ITS helps bring the pomp and circumstance to virtual graduation

Iowa State University’s fall 2020 graduation ceremony, while still marking a monumental achievement for nearly 2,600 student Cyclones, will be held virtually on Saturday, November 28 at 10 a.m. Graduates and celebrants are invited to attend the live-streamed virtual ceremony via the university’s virtual graduation website.

Screenshot of new ITS website homepage
Apr 20, 2020

ITS Launches Redesigned Website and IT Portal

After months of work by the Information Technology Services web development and strategic communications teams, a redesigned Information Technology Services website aiming to enhance users’ online experience with department services and products successfully launched Monday, April 20.

A university employee participates in an instructor-led Workday training course
May 03, 2019

WorkCyte Program, ITS Partner to Create Workday Training Rooms

Through a joint effort between the Iowa State University WorkCyte Program and Information Technology Services (ITS), two spaces on campus have been turned into dedicated Workday training rooms for faculty and staff in preparation for the project’s July 1 go-live date. 

Audiovisual Experience Team Manager Mike Pedersen working on a Newline 86-inch multi-touch display
Dec 12, 2018

Revamped ITS Team Ready to Connect with Campus

Formerly known as the Learning Spaces Team, Information Technology Services’ newly renamed Audiovisual Experience Team (AVXT) hopes to connect with Iowa State’s campus through engaging technology experiences in classrooms and beyond.

The decision to rebrand the team was made earlier this year as a way to redefine its mission and provide a fresh start moving forward. A fixture on campus in one form or another since at least 1942, the team has undergone multiple name changes as the needs of campus changed and technology became more advanced.

Graphic with text Tech Alert from Iowa State ITS
Oct 08, 2018

Several university accounts compromised, used in phishing attack

Several Iowa State University accounts were recently compromised and used to send emails to other members of the university community, asking them to visit various websites where they were prompted to enter Net-IDs and passwords.

The incident that took place throughout last week was a phishing attack, which is an attempt to obtain sensitive information such as usernames and passwords disguised as trustworthy electronic communication.